Our Policies

Please note that the Bentwood is a non-smoking establishment.

Rates

Rates include a hearty breakfast, evening hors d’oeuvres, and any specials that might be active at the time. A two night minimum stay is required during peak seasons, with exceptions made on an individual basis. VISA, Mastercard and Discover are accepted.

Check-in & Check-out Policy

Check in: 4:00pm Check out: 11:00am. Children are welcome. We may be flexible with these times, however, it is on a case-by-case situation, please ask. No check ins prior to 3pm will be accepted.

Deposit Policy

A 50% deposit will be charged to your credit card at the time of making the reservation. The balance will be charged 30 days prior to arrival, wedding parties and whole inn rentals will be charged the remainder 90 days prior to arrival. Reservations made within 30 days of arrival will be charged in full at the time of making the reservation and are non-refundable.

Cancellation Policy

The following cancellation policy pertains only to reservations made directly with the Bentwood Inn. Reservations made through agencies or other sources are bound by the cancellation policies of those organizations.

Due to our small size, we have a very strict cancellation policy. Travel insurance is highly recommended – your current insurance company may offer this.

For cancellations 31 days or more prior to the arrival date, your deposit will be refunded* minus a $75 cancellation fee for each room reserved. For cancellations and changes 30 days or less prior to the arrival date, the charge for the entire confirmed reservation is forfeited. Should we be able to rebook your rooms, we will refund 50% of the resale amount. Guests are financially responsible for the entire confirmed stay and will be charged for the nights reserved if not used.

*Major Holidays – Christmas Week, Thanksgiving Weekend, Presidents’ Week, Valentine’s Weekend, Memorial weekend and Labor Day weekend are NON-REFUNDABLE rates.

More Than Two in a Room

Each additional adult in a room is $60; kids 4 to 13 are $30; 3 and under free. Please ring your Innkeeper to discuss which rooms can accommodate extra folks.

Pet Policy

We understand that your furry friends are an important part of your family, but we have a no-pet policy in place to ensure the comfort and well-being of all our guests. However, Bentwood Inn welcomes ADA-certified service animals.

Whole Inn Rentals for Weddings, Reunions or Events Cancellation Policy

Due to our small size, for whole property reservations, we require a non-refundable booking fee of 25% of the total reservation costs. A 50% deposit is due upon booking and remaining balance is due 90 days prior to arrival. Any cancellations made 90 days or less prior to arrival, the charge for the entire confirmed reservation remains. Due to COVID-19 we may transfer your deposit to use for a future stay – evaluated on a case-by-case basis.

• We require a whole property rental contract in order to secure the space for exclusivity of your group and event.
• A minimum three-night stay is required for peak season* or two-nights for the off-peak*
• An event use fee is charged if you are hosting a catered event on-site or using outside vendors such as tent rentals, musical entertainment, catering, etc. This is based on the number of guests attending.
• Because each member of your group will receive personalized attention leading up to and during their stay, we charge a group service fee pooled for our housekeeping staff, and other supporting staff members.
• A booking of five or more rooms, or eight or more guests, is considered a “Group Booking” and is subject to certain terms and conditions.
• Pricing is based on seasonal whole house rental rates and double occupancy (two per room); Additional guest fees may apply.
• Flexible payment plans available, including room blocks or pay in installments.
• We can connect you with local suppliers, including an event coordinator to create your special day - free of hassles! We do not offer in-house coordination.

*Peak Season in Jackson Hole is from Mid-May to Mid-October; Off-peak season begins late October through April, with the exception of Holidays.